What is uptime monitoring?
Uptime monitoring is the continuous oversight of infrastructure that supports business operations, including UPS systems, batteries, network-connected equipment, and related power conditions. EdgeUptime monitors health signals, capacity, firmware status, and alerts to identify potential failures early. The goal is to resolve or plan around risks before they interrupt critical IT systems, operations, or customer-facing services.
What does EdgeUptime monitor?
EdgeUptime monitors UPS health, battery capacity and degradation, active alarms, runtime-related risks, and firmware status. Managed service programs can also include asset inventory tracking, escalation procedures, monthly uptime reporting, and compliance documentation. This creates a clearer view of the condition and risk profile of critical power equipment across one site or a distributed fleet.
How does proactive monitoring prevent downtime?
Proactive monitoring detects warning signs such as deteriorating battery capacity, abnormal UPS alarms, aging equipment, and outdated firmware before a failure occurs. EdgeUptime can escalate identified issues and recommend maintenance, replacements, or remediation based on documented risk. This differs from break-fix support, which responds only after equipment has failed and operations may already be affected.
Is managed uptime monitoring available 24/7?
Yes. EdgeUptime provides continuous 24/7 remote monitoring through its managed uptime service offerings. When monitoring identifies a concern, the service follows established escalation procedures to help address it quickly. Emergency dispatch capability is also available 24/7 for critical situations, while ongoing reporting and lifecycle planning help reduce the likelihood of urgent events.
Which UPS brands can EdgeUptime support?
EdgeUptime is an Eaton PowerAdvantage Registered Partner and offers Eaton PowerAdvantage Registered Partner. The team also supports multi-brand environments that include APC or Schneider Electric, Vertiv, CyberPower, and other major UPS platforms already in a client’s infrastructure. This allows organizations to improve oversight without needing to standardize every existing device first.
What is included in the Uptime Risk Review?
The no-cost Uptime Risk Review includes a UPS inventory audit, battery health review, runtime analysis, end-of-life and failure-risk mapping, and a prioritized replacement roadmap. EdgeUptime delivers the findings in a professional PDF report with risk scores, battery health charts, runtime gaps, and an executive summary. Assessments can be performed virtually or on-site, with reports.
How often should UPS systems receive preventive maintenance?
Maintenance frequency should reflect equipment age, criticality, manufacturer recommendations, and compliance obligations. EdgeUptime offers annual, semi-annual, and quarterly programs. Quarterly visits are particularly valuable for compliance-critical healthcare, government, and financial environments, while annual or semi-annual plans can suit less complex fleets. Services include inspections, battery testing, thermal scanning, firmware updates, and detailed documentation.
How are managed uptime services priced?
Managed uptime services are scoped around your organization’s site count, UPS fleet, infrastructure condition, and risk tolerance. EdgeUptime Managed uses predictable monthly recurring pricing, while Premium includes a custom SLA and dedicated account support for larger programs. Written quotes are available based on the fleet and location count, and the Uptime Risk Review is provided at no cost or obligation.